Refund policy

Refund Policy

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food), or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Refunds for Shipments
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at sales@popcorn-stop.com.

Pre-Orders, Cancellations, and Refunds for Online/Phone Pickup Orders                 A maximum refund of $50 will be issued for pre-orders or cancellations made up to five (5) days before the scheduled pickup or shipping date. Any remaining balance will be provided as store credit.

No refunds will be issued for phone will-call or online will-call orders that are not picked up, regardless of the circumstances. Our store hours are available on Google... 👉🏻https://share.google/LuUZ2y81OlYLVPcx8

Additionally, fresh popcorn will not be remade or substituted for any product that has already been prepared and is awaiting pickup.

Store Credit Policy
Store credit issued due to cancellations or partial refunds will remain on file and be valid for 12 months from the date of the transaction cancellation.